Effective Date: 2026 Company Name: Acquafina Website: acquafina.co.ke
1. Introduction
Acquafina values your privacy and is committed to protecting your personal data in accordance with applicable data protection laws and regulations. This Data Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you interact with our website, products, and services.
By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
a) Personal Identification Information
Full name
Phone number
Email address
Billing and delivery address
b) Payment Information
M-PESA transaction details
Payment confirmations
Transaction references
c) Technical Information
IP address
Browser type and device information
Website usage statistics
Cookies and tracking data
d) Order & Service Information
Purchase history
Customer support interactions
Delivery information
3. How We Use Your Information
Your information may be used for the following purposes:
Processing orders and payments
Delivering products and services
Sending payment confirmations and order updates
Providing customer support
Improving website performance and user experience
Preventing fraud and unauthorized transactions
Complying with legal and regulatory obligations
4. Payment Security
All payments made through M-PESA or other supported payment channels are processed through secure and authorized payment gateways. Acquafina does not store sensitive payment credentials such as PINs or passwords.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with:
Payment service providers
Delivery and logistics partners
Legal or regulatory authorities where required by law
Trusted service providers assisting in business operations under confidentiality obligations
6. Data Retention
We retain personal information only for as long as necessary to:
Fulfill the purposes outlined in this policy
Meet legal, tax, accounting, or reporting requirements
Resolve disputes and enforce agreements
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze traffic and user interactions
Remember user preferences
Users may disable cookies through their browser settings; however, some website features may not function properly.
8. Your Rights
You have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your information where applicable
Withdraw consent for marketing communications
Object to unlawful processing of your data
Requests may be submitted using the contact details below.
9. Data Security
Acquafina implements appropriate technical and organizational security measures to protect personal data from:
Unauthorized access
Loss or theft
Misuse
Disclosure or alteration
Despite our efforts, no online platform can guarantee absolute security.
10. Third-Party Links
Our website may contain links to external websites or third-party services. Acquafina is not responsible for the privacy practices or content of external websites.
11. Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please contact:
